Frequently Asked Questions
We ask you to allow us at least an hour to put your order together. When you go through the checkout process, you’ll have an option to pick a time-slot for your pickup. If a particular time-slot isn’t available, that means we have other orders placed for that particular time already. In this case, please select another time-slot. If you’re running late for your pickup, get in touch with us and we’ll be happy to assist you.
We accept online payments with MasterCard, Visa, and American Express.
We do not save and keep your payment method information, neither we do not disclose your personal information to any third party.
For users that register on our website, we only store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information if required.
The payment security is handled by Square payment gateway and meets industry security requirements.
We accept returns on dry goods and canned foods only. If you’re not satisfied with your purchase, please reach out to us within the first 2 days since making a purchase. We can’t process returns or replacements without receipts.
Alenka European Foods reserves the right to limit refunds and replacements.
Due to the perishable nature of some of our products we don’t accept returns on the frozen foods, seafood, deli and dairy products.